Cancellation policy

Subscription Policy

This policy covers subscriptions to our software, including The Studio Desk. We've kept it short and plain, because nobody should need a lawyer to understand what they're paying for.

What you're subscribing to

A Studio Desk subscription gives you access to the app for as long as your subscription is active. You can choose a monthly plan or a yearly plan. Current prices are shown on the product page at checkout.

Billing and renewal

Your subscription renews automatically. You're charged when you sign up, then on the same date each month or each year, depending on your plan, using the payment method you gave at checkout. By subscribing, you agree to these recurring charges until you cancel.

Cancelling

You can cancel anytime, with no contract and no cancellation fee. Use the manage-subscription link in your receipt email or your account, or email hello@kunshuis.com and we'll do it for you. Once you cancel you won't be charged again, and you keep access until the end of the period you've already paid for.

Refunds

Payments already made are non-refundable, including partly used months or years. If you were charged in error, or charged after you'd already cancelled, email us and we'll put it right.

Switching plans

To move between monthly and yearly, email hello@kunshuis.com. Your new plan starts from your next billing date.

Failed payments

If a payment doesn't go through, we'll try again and let you know by email. If payment still can't be collected, your access may be paused until your payment details are updated.

Price changes

If the price changes, we'll email you at least 30 days before your next charge at the new price. You're free to cancel before then.

Your data

The Studio Desk stores your studio information on your own device. If your subscription ends, please make sure you've kept copies of anything you need.

Contact

Email: hello@kunshuis.com

Phone: +264812366912

KunsHuis Graphic Design CC, Tunschelstreet 103, Pionierspark, Windhoek, Namibia, 10000