Refund policy

Refund Policy

We want you to love what you buy from Kunshuis. Because most of what we sell is digital or made to order, our refund rules are simple and they're set out below.

Physical products (planners and stationery)

All sales of physical products are final. We don't accept returns or exchanges, and once your order has been collected by the courier, responsibility for it passes to them.

The exception: if we sent you the wrong item, or your order arrived damaged or faulty, email us at hello@kunshuis.com within 7 days of delivery with your order number and a photo. We'll replace the item or refund you.

Digital products (downloads, tools and once-off apps)

Because digital products are delivered instantly and can't be returned, they are non-refundable once purchased. If a file won't open, a link doesn't work or something is missing, email us and we'll fix it or send you a working copy.

Subscriptions

Subscriptions, including The Studio Desk, are covered by our Subscription Policy:

https://kunshuis.shop/policies/subscription-policy

Gift cards

Gift cards are non-refundable and can't be exchanged for cash.

Order changes and cancellations

Orders are processed quickly, so once you've placed an order we can't change details such as your name, address or products, combine orders, or cancel. Please check everything before you complete checkout.

Contact

Email: hello@kunshuis.com

Phone: +264812366912

KunsHuis Graphic Design CC, Tunschelstreet 103, Pionierspark, Windhoek, Namibia, 10000